Privacy Policy

1 Overview

Your trust matters to us, especially when it comes to how we handle your personal information. This policy explains what we collect when you visit our website or make a donation, how we use it, and the choices available to you. By using our website or donating through it, you agree to the practices described here.

2 Information We Collect

We collect information in a few different ways:

• Information you give us directly — such as your name, email address, phone number, and postal address when you donate, volunteer, or contact us.
• Donation details — the cause you supported, amount donated, and transaction reference, used to send receipts and keep our records accurate.
• Volunteer application details — information submitted through our volunteer application form, such as your interests and availability.
• Usage data — automatically collected information like your IP address, browser type, device type, and pages visited, gathered through standard web logs and cookies.

3 How We Use Your Information

We use the information we collect to:

• Process donations and send confirmation receipts
• Respond to enquiries submitted through our contact or volunteer forms
• Keep you updated about the causes you've supported, if you've opted in to communications
• Improve our website's content, layout, and performance
• Meet legal, accounting, or regulatory record-keeping requirements

4 Payment Information

All donation payments are processed through a secure third-party payment gateway. We do not store your full card number, CVV, or banking credentials on our servers — that information is handled directly by our payment processor in line with its own security standards. We only retain the transaction reference and donation amount needed for receipts and accounting.

5 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve your experience. You can control or disable cookies through your browser settings, though some parts of the site may not function as intended if cookies are turned off.

6 Sharing of Information

We may share information with:

• Service providers who help us operate our website, process payments, or send communications — bound by confidentiality obligations.
• Legal authorities, where required to comply with a law, regulation, or valid legal request.
• Successor organizations, in the event of a merger, restructuring, or transfer of our operations, subject to the same privacy commitments.

We do not share your personal information with third parties for their own independent marketing use.

7 Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8 Your Rights & Choices

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or outdated information
• Request deletion of your personal information, subject to our legal and accounting record-keeping obligations
• Opt out of email or SMS communications at any time

To exercise any of these rights, please reach out to us using the contact details below.

9 Children's Privacy

Our website and donation services are intended for use by adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

11 Contact Us